mario P

Review of Texas Orthopedics Physical The...

Bad experience with billing/front staff. I had a g...

Bad experience with billing/front staff. I had a good experience that ended badly. Im walking out when a staff person stops me and tells me to call my insurance company because Tx Ortho's system has received a dicrepancy from my insurance that my birthdate doesnt match what my insurance has in their records. Staff person repeats my correct birthdate and I affirm it is correct and I will call my insurance. Long story short, nothing wrong with my insurance information. I call Tx Ortho and talk to someone named Diane and ask her to call my insurance and not rely on their system. After some back and forth with her she finally decides to check and see if my Insurance ID has been logged in correctly. It isn't and that turns out to be the problem. So whats my beef? That I had to make calls and argue with a staff person in order to have them correct a mistake they were attributing to me and my insurance. Did I get an apology from Diane at the end of the call? No apology and lack of courtesy is what I got. Don't know if the rest of the staff needs courtesy training but Diane does.