My friend needed to upgrade a grade ten course, he...

My friend needed to upgrade a grade ten course, he emailed chinook learning center to ask if they teach grade ten courses. Chinook emailed him back saying that they do have grade ten courses available and they do teach it at the chinook services locations. When he went in for his appointment they instantly shut him down because they didn't have grade ten courses.

Personally for me, on their course chart information it said if you completed English 30-2 you can upgrade to 30-1. Although on their website it also said you must take English 20-1 to upgrade to English 30-1. I emailed them to confirm which one is correct, however they emailed me back saying that I have to call chinook student services after August 15th to ask the question. I did so only to get left with a voicemail saying how their registry is closed for the rest of the summer and in order to ask questions you must book an appointment. Pathetic.
Also, I went to find their course chart again to back me up for the day I have my appointment and now it's nowhere to be found.