C

Christine Tan

4 years ago

I normally love Lululemon...I have bought 10+ item...

I normally love Lululemon...I have bought 10+ items over the number of years. 0 repairs. This summer I bought a reversible summer jacket. The zipper broke in less than 2 weeks, dropped it off, which took 3 weeks. (No explanation, until I followed up after 2 wks and made to feel I should not be even though the sales associate told me to after a week). Then I get it back and the zipper is no longer reversible. I hate to waste the time and labor of the people who did it. But attention to detail would be appreciated. I'm disappointed and might have to bring it back again.

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