The good: The part appeared to be as described, an...

The good: The part appeared to be as described, and it came in a timely manner.

The bad: I did not know it at the time, but the part was defective from the beginning. After going through a bunch of parts through Weber, they sent the same part as ereplacementparts sent (did not think was the issue, right?) and turned out that the part sent by ereplacementparts was defective.

Long story short, they were unwilling to budge from their 45 day return policy even though there was no way for an ordinary joe like me to understand the part was bad. Plus, the part was bad from the beginning. I will not order from them again as they did not even attempt to earn any loyalty by righting their wrong. I would much rather just order from the manufacturer, Weber, who will bend over backwards to make sure I'm happy with the purchase.