Melinda Gross

Review of Rimrock Resort Banff

Great as a hotel, something...off as a wedding ven...

Great as a hotel, something...off as a wedding venue. First, there's is nowhere near enough parking, and it is not clearly marked. Wedding guests (not hotel guests as they weren't staying overnight) were confused as the parkade was labeled 'hotel guests only'. When they asked staff where to go the staff didn't know (after bragging of hosting six weddings that day). Despite being in the wedding package, the rehearsal "wasn't reserved" so we had to fight with staff to get the room opened. Morning of the wedding staff ignored the bride's seating plans and upon her correcting them they simply said "but everyone else does it this way" and didn't change until the florist arrived and took control from them.
Actual service staff-the bartenders, DJ, dinner servers, were all spectacular. As well as those in the Primrose and lounges we patronized for the weekend. Bell staff was wonderful, and concierge helpful whenever we needed them. And of course you can't beat the views.