A group of friends and I decided to order takeout ...

A group of friends and I decided to order takeout at The River Company (9.20.14). Called the order in and the young lady that took our order stated the food would be ready for pickup in ~ 20 minutes. My friend and I went to pick up the food 30 minutes later, where we were directed to go to the bar to pay and grab the food. After sitting for 15 minutes unacknowledged by the bartender, we were able to make eye contact to grab his attention. After placing bev naps down and asking for drinks, we kindly stated to him that we were here for a pickup order. After a blank response, we asked if we would need to grab a beer while the food finished, to which he replied "it's going to be a while." During our wait, the bartender never checked on us or asked if we needed any refills/another round of drinks. 50 minutes elapsed from the time our to-go food came out, with no apologies from the bartender or the management staff. We understood it was post-football game; however, a 50 minute wait on top of the 30 minutes we gave for a call-in order was unacceptable. We were shocked how there were no apologies from the staff and no comp was offered for our bill. Food was decent and greatly overpriced. We hope that the staff and owners will use this information to reiterate the importance of customer service and improve the dining or "call-in" experience for future diners. Extremely disappointed. Will NOT be visiting or recommending to friends/family in the future.