keith miller

Review of Collins Nissan

I'll try to make this as short as possible.

I'll try to make this as short as possible.
I had my 2011 nissan altima hybrid towed to collins nissan because my cars battery died and it wouldnt let me power the car up at all.
The dealership looked at my car and called me and told me that it was a dead hybrid battery that would cost 300$. Pluse 120$ for diagnostic and 80$ for labor which added up to 500$.
I told them to go ahead and work on it. If it needs to be done then do it.
I was also told that if they ordered the battery as soon as they got off the phone that they could have it by the end of the day and installed, so I agreed to it.
Well about 2 days went by and I had gotten no call back on the condition of my car, so I called them and was informed that the battery wouldnt arrive for a week, so I said alright that's fine. Just let me know when there.
Well 1 week and 2 days went by and I hadn't gotten a call so I call them again. They check the parts inventory and tell me the battery just arrived a hour before hand and that they would call me when it was installed.
Well after that day, 2 more days pass and I had to call them once again.
Once I finally get ahold of them, they inform me that now my hybrid control module is not allowing my car to shut off.
I told them that I have never had that problem before and I ask them the price.
So the price goes up from 500$ to 1840$ total
And once again I tell them if it has to be fixed then fix it.
So once again I let another week go by and I still get no call and I have to contact them again.
Once I get ahold of them this time, they tell me, my car turns on now, BUT it wont go in drive or reverse or anything.
Then the mechanic ask me "HAS MY CAR BEEN STRUCK BY LIGHTNING".
Which it never has been. He tells me that my ecm is fried.
So i ask him what the new cost would be total and he tells me 3500$ and i tell him to stop working on my car. That i would contact him with a answer later on.
Well I called 3 different mechanics and explained to them what was going on with my car.
ALL 3 TOLD ME THAT THEY HOOKED UP MY HYBRID BATTERY BACKWARDS AND STARTED MY CAR AND FRIED MY CAR AND ARE TRYING TO PIN IT ON ME.
Now keep in mind that i never had any of these problems that the mechanic was saying i had with my car before they worked on it.
ALL 3 mechanics also told me that the symptoms i was now getting from my car was from improper installing of the battery.
Now this upcoming Monday I am having a mechanic goto the dealership to physically examine to car to give his CERTIFIED OPINION on what happened to my car and depending on what he says will depend on if I get a lawyer involved.
If they messed up my car, they need to take responsibility and fix it. I should not be the one to have to pay for damages done to my car by the dealership that I TRUSTED to work on my car.