Michael Jeppson

Review of The Home Depot eagle idaho

DO NOT GET CARPET INSTALLED FROM HOME DEPOT. Wors...

DO NOT GET CARPET INSTALLED FROM HOME DEPOT. Worst experience ever! First, they scheduled my install and I hear NOTHING from the subcontractor. I finally call the subcontractor and they say "let me call my install guy and see where he is at." I get a phone call from a different person from the subcontractor saying that the installer is on a job that is taking more time than usual. He makes it sound like he has no idea (since they have booked themselves tightly) when I will be able to get my carpet installed. I call Home Depot and get re-routed 3 times to my local store, who know nothing about my install. They say I need to wait a while and see if the subcontractor gets back to me. They finally do a day or so later and schedule my install for two days after the original install date. Today is the install day. They come to my house and say they didn't know that one of my rooms that needs the new carpet has vinyl/wood flooring. I told them (one of the dozen people I have spoken to in this process) that I had that flooring in one of the rooms and they said they would note that on my install paperwork. DIDN'T HAPPEN! Home Depot calls and charges me $210 additional dollars to remove it. WHAT A JOKE. No communication and lack of professionalism for sure. Lesson learned the hard way. If you need flooring, look for a local professional and skip the garbage from Home Depot!!!!