Dulcey Przylucki

Review of Stevens-Swan Humane Society

The 2 staff members we dealt with are rude and con...

The 2 staff members we dealt with are rude and condescending. They were not helpful and acted like we were an annoyance to them. The shelter manager John actually laughed at me when I asked for a refund and wanted to know how to file a complaint. He thought it was funny.
The background story....
A family member died unexpectedly, leaving behind a cat that was not neutered. As we attempted to get information on getting him neutered, my 73 year old (blind) mother gets attitude from staff member Annette who hardly even tries to answer her questions to plan the appointment, and treats my mother as if she (Annette) is doing her a favor. Mom calls me in tears of anger. I deal with Annette and get the appointment made. Mom doesn't drive and needs to get a ride but they dont care that her ride needs to be to work by 10:30. I know they aren't required to move appointment times but they could pretend to care. If Annette were helpful from the beginning then we might not have made the appointment that my mom couldn't get to. When making the appointment, Annette wouldn't give me any info until after I paid. Yeah! AFTER she got my money I found out the time of the appointment at 9:45. Had she been kind to my mom I wouldn't have even been involved. Mom could get a ride for 9:30, but her friend had to be at work at 10:30. Nope they wouldn't agree to take her 15 minutes early. Not even after I explained he had to take mom home before going to work.

I asked to speak to the director Dianne to see if they could work something out and John the shelter manager takes the phone. I said I'd like a refund if they cannot accommodate my 73 year old blind mom who doesn't drive, trying to do the right thing for a relative's pet. He knew we had a death in our family .... To a caring, empathetic person they may consider we are frustrated and most would try and act understanding even if they cannot change the appointment. Not John. John the shelter manager laughed at me.
I will never give my money there again. Not as long as John works there.
I broke down crying after he laughed at me. I was absolutely shocked at how uncaring that place was for our situation. I was willing to be refunded, my but wanted an apology for how we were treated and instead John laughed at me!
Diane did refund my money, after lecturing me on how they have hundreds of people they try and help and they can't just rearrange appointments. Diane was the only one that apologized for our loss, but even she chose to react to me with only hearing the story from her employees.

They won't see another dime. It will be my mission to make sure everyone knows how poorly they treated us.