The phone system at VA MPLS is horrible. After get...

The phone system at VA MPLS is horrible. After getting a great consult and timely service on an authorization for special shoes at the clinic in Rochester MN. I was under the illusion that the VA actually worked. This was 8 Feb. It was not until 16 Feb that i could get through to podiatry in MPLS. I spent at least three hours on the phone in voice mail jail and was disconnected at least five times. In addition the music is warped scratchy and plain terrible. I let three messages with Mike Rosecrans to return my call all to no avail, he is masquerading as a veterans advocate and should be replaced and now.It is a pitiful situation when the good work of staff nurses and doctors is negated by the incompetent and disinterested leaders who cannot fix a phone system. If this was a private business it would not exist for six months. I have given decades of my life to veterans and veterans advocacy, am a member of most key veterans organizations and am embarassed, angry, and demand that Kelly fix this problem or get out of the way and let somebody in that can. Veterans and their families reading this MUST DEMAND ACCOUNTABILITY and leadership there must be replaced.