Horrible! I purchased the additional warranty that...

Horrible! I purchased the additional warranty that lasts for 10 years. Thought it over and cancelled after a few weeks. They lost my refund check that may have been taken by a former angry employee, then found it and supposedly sent it back in for my refund. Then they claimed to know nothing about it. They said the did not keep noes on this case. Took 8 visits in person until I finally was assisted by a bookkeeper, who was able to help. The "manager" even told me I was overreacting even though I stayed calm. No apology even though it took 7 months and 8 visits to be refunded! Never again will I visit this place, nor should you!