I've been raised to never judge a book by its cove...

I've been raised to never judge a book by its cover but this time, you should definitely judge this book by its content and cover. Analogies! But, for real. We arrived early, at about 11 in the morning after an incredibly long flight. Tried to check in, couldn't. Said our room wasn't going to be ready till 4 but we could leave our bags. Left our bags, took like 2 minutes to put them up and another 8 to get us a ticket. Came back at 4 to check in, got the executive specified elevator; got excited. Opened up the room - definitely wasn't the room we paid for. Not saying it was bad. Just only 1 bed for 2 people. Had marble floors leading up to the room, everything was fresh and clean, etc. Went back down stairs and stated we were in the wrong room and that we NEEDED 2 beds to which they responded, "Well, we upgraded you so why would you want to go down a floor to our OLD rooms?" Because I booked for 2 beds and you gave me 1. After a 15 minute wait, they begrudgingly "downgraded" us. Why not, since you're inconveniencing someone, give me a room on the same floor with 2 beds?

The 18th room and the 17th floor have 2 different standards. 18th looks like a typical 4 to 5 star hotel. Not bad. 17th floor is like a crack motel in downtown Los Angeles; scary. Disgusting floors, showers with hair already in it, dirty towels, molded walls and ceiling. Air condition says it's at 65*F but feels like 80*F+ so outside feels better than inside. Even the showers don't properly drain. Like, if you're going to renovate only the 18th floor and give crappy rooms to everyone else; shut down.

Also, 34$+ for "wifi and other amenities". That's a joke if I've ever heard of one. I've lived in Los Angeles, Hong Kong, Italy, etc due to work. Never been charged 34$ extra. Especially wifi that lacks.

It's 2018 people - not 2006 where reviews hardly got posted. Close the hotel doors, spend a couple million remodeling, and make it a pleasant trip for your patrons.