When I'm calling to see about my ticket and my cou...

When I'm calling to see about my ticket and my court date I'm expecting you to do your job that you are getting paid for you do not close until 4:30 so why at the time it's convenient for me it turns out not to be convenient for you when you don't close till 4:30 these people sitting behind this window at these registers should still be able to talk to the citizens regarding their payment and or court dates and take calls up until 4:30. This happens every time.