The bare-minimal approach to patient service will ...

The bare-minimal approach to patient service will kill the business eventually. The office staff s only job is to schedule your appt, nothing else. Don t expect a courtesy call to remind you of your upcoming appt, or any communication when their office hours are different from the norm. A Saturday appt was open, which is unusual for them, and never did the front desk person communicate that their parking garage would be closed and to park elsewhere. Never did she communicate that the main entrance to the office would have to be accessed elsewhere. When I called to inquire the next business-day, NADINE was argumentative and rude from the time she picked up the phone. No one wanted to be at work after the holidays, but she did nothing to hide this. After accusing me of not showing up, rather than understand there was a miscommunication, Nadine fought me as well to reschedule another appt. Dr. Leung needs to pay attention to the pattern of reviews, because this will be my absolute last appt and I m sharinf my experience with anyone that ask.