T. S. Tyrrell Torgersen

Review of Hilton Virginia Beach Oceanfro...

Sadly, the newness that is advertised is gone. On...

Sadly, the newness that is advertised is gone. On the weekend before Memorial Day, 2017, we paid ~$1k (mandatory 3 day stay & standard 2 queen bed room) just for our room and observed:

1. Valet parking is understaffed at peak times;
2. No valet or bellboys to load luggage onto carts;
3. No bellboys to take carts to room;
4. Luggage carts are very small; 2 carts barely held 4 persons' belongings without items falling off;
5. After ordering dinner on Friday evening, in the lobby level restaurant, more than 1 hour passed before the food arrived. I timed it;
5. Room was okay; tiles in entrance and bathroom need serious cleaning and the balcony has a dirt pile in each corner;
6. Carpet is worn;
7. Ice bucket had black mold on underside of lid; the bucket was stained and cracked;
8. There were too few cups, coffee, sugar, etc. for 4;
9. Towels and toiletries were plenty for 1-2 persons; not enough for 4;
10. A request for 3 blankets was ignored. A second request resulted in 2;
11. No "Do Not Disturb" door hanger;
12. Both pools are littered with debris in the water;
13. The pool skimmers were gross; the tiles surrounding the water were gross with sunscreen/dead skin buildup and need to be scrubbed;
14. We were bothered by a lady trying to get us to go hear a condominium sales pitch 3xs. I had to ask her to quit bothering us;
15. Lobby personnel were friendly and efficient;
16. Other personnel looked frazzled and were not friendly; and
17. Low water pressure in shower.

The little things that make the difference between the number of stars in a rating are missing. I have not stayed at a Hilton in several years; we usually go to a Marriott. I'm going back to Marriott.