Horrible experience. Booked with them and wanted ...

Horrible experience. Booked with them and wanted to pay in advance bc it was for my partner and his boss while they were working Fashion Week. They sent me a credit card authorization form which I filled out and sent to them. The whole point of doing this was for a smooth check in, in fact it took 6 emails back and forth bc it was a PDF and they claimed it wasn't filled out correctly. After confirming it was set assumed things would be smooth boy was I wrong. The front desk agent Johnny humiliated Elijah when he arrived. Kept telling him the card hadn't been charged and he didn't have the card on file when I had proof it was charged, I called Johnny and sent him a screen shot. He didn't offer elijah a water or coke he took an hour and a half to find it. Then with no apology finally said he could check him in. It was so horrible Elijah left and got another hotel nearby. I disputed the charges and 6 weeks later without my authorization they pull out another 600 dollars. When I called to speak with a manager I was told by Irvin he was the manager and he was rude and unhelpful, I asked to
Speak to someone else and he refused. I emailed and didn't hear back.
We ended up paying much more last minute at Incentra Village House which is much much nicer with real working fireplace. Working with fraud department to dispute the charges which is a 15 day process. The place is horrible, small, with rude and inconsiderate staff.