Kate Pearce

Review of Wyndham Jacksonville Riverwalk

This was a huge disappointment. It was supposed to...

This was a huge disappointment. It was supposed to be my one night away from my child and to spend a couples night in a nice hotel with my fiance. Upon arriving, the lobby looks amazing! You feel as though you will be in a beautiful room, hopefully overlooking the river. The first room I was in was dirty, with tampon in garbage and wet towels on the counter in bathroom. I called as I was leaving the hotel to let them know to clean the room. Kathryn at the front desk did what she was supposed to and called housekeeping. Who never came, after an hour and a half, we arrived to find the room still dirty. I then went to the front desk where they apologized and gave me another room. As we unpacked again, I left the room to get a soda. My fiance then came to meet me in the hallway and we went outside to walk by the river. Upon returning, we realized the DOOR WAS BROKEN and WOULDN'T LOCK!!! You didn't even need a key, only to push it open! I immediately went to the front desk again, for the 3rd time, and was given another room, 3 doors down. As we entered the 3rd room, it was missing pictures, chairs, and other nice things that were in the other rooms, as well as no curtains. Unless I am comped a room for this ridiculous service and horrible housekeeping/maintenance, I will not be staying at the Wyndham again. For what I paid I could have gone to and Extended Stay America for a couple of days and had a decent room!!!