lorena clemente

Review of Pacific BMW

I was in there today 8/10/19 worse experience ev...

I was in there today 8/10/19 worse experience ever, we went in there to cancel the GAP insurance and it took us 3.5 hours (we arrived at 2:37 and left at 5:58 pm) , but once we were seen by the financial person, it took two minutes and we were out of there!!!!!
It was only a matter of filling out one of the forms and getting a copy of the payoff of the vehicle. It was mine baffling how a 2 minute process took 3.5 hrs out of my day, only because all of the representatives in the front Desk didn t know how to handle the process of cancelation for GAP insurance.
There is nothing worse than someone that does not respect the time of others, incredible!!!! TIME IS MONEY