No one picks up the phone.

No one picks up the phone.
You are asked to leave a voicemail to be contacted in 3 hours. No one contacts you.
They want you to stay for 3-5days without heat waiting for a meter.

Either employ more personnel to provide fast services, contract another service to help you during high volume of work or shut this company down.

You have no business dealing with people's lives by providing energy to the community. A family will freeze to death one day.