...but the last few times the service was painfull...

...but the last few times the service was painfully slow. Just last week my companion and I just got up and left after the soup and the long wait that followed. We were asked if we wished to speak with the manager by a host who appeared sincerely sorry, but we saw no point in doing that. My favorite is (was) the window seat, but it's no fun sitting there without food!