Arnitra Short

Review of DoubleTree by Hilton LAX

My partner and I visited this hotel with our nephe...

My partner and I visited this hotel with our nephew; who was traveling to play football.
The first night there the hotel did not have hot water. The receptionist told us it would be fixed within an hour, which would have been approximately 11P.M. Yet and still the hot water was not working. I went back down and asked them how long would it be until the hot water would be working, and we were informed that a engineer was contacted to service the hotel and the hot water would not be working until the next morning. Since it was already late we decided to go to bed in hopes the hot water would be working in the morning.

By the next morning the hot water was still not working. My partner and I explained our concerns with the receptionist and told them we d be checking out if we returned to the hotel and the hot water was not working because it was mid 50 degrees in California and my nephew, especially, needed to shower since he d been playing football all day. We packed up our things and left the hotel.

Before returning to the hotel I called the receptionist to ask if the hot water was running, and the receptionist said it was working. It was almost 9P.M. when we returned to the room and guess what?!?! The hot water was not working! I went back down stairs and again explained to them our frustrations and the lady at the desk nonchalantly told me there is nothing else she could do. We checked out!

This hotel had the nerve to charge us for the night we didn t stay and the nonchalant lady at the front told me, I have to charge you because you re checking out at 10P.M. I told her that isn t right, and it s not my fault the hot water isn t working, and if you had told me it wasn t working before we returned we wouldn t have come back. They offered 5000 points and accommodated us for the parking, however I was NEVER interested in cutting a deal. I wanted a refund for the night we did not stay, which I thought was fair.

I called their corporate office and filed a complaint on December 20, 2019. I was promised to hear back from them within 72 business hours, which I didn t. I called them back today, December 30, 2019 and the lady there told me the hotel offered me 5000 points and accommodated the parking, which I explained to her again that I was not interested in a deal. The hotel didn t have hot water, and it s not my fault the hotel fell short of our expectations. We had to leave this hotel at 10P.M. at night just to find a hotel to take a shower. We were in California for 48 hours at this point and hadn t been able to take shower, and it was cold outside.

The corporate office issued a check for a refund for the night we did not stay because the hotel was not willing to refund us. Never again will we stay in any hotel owned by Hilton or their affiliates. I hope this review helps someone.