Scheduled service online, they called several days...

Scheduled service online, they called several days later to say the scheduled time is not available (their system for scheduling online doesn t link up with the computer scheduler - then why have it!?). We reset the appointment for a couple of weeks later, then the day before that appointment I called to ask if I could drop it off a day early and leave it and I m told they have no record of me scheduling an appointment at all and the next one isn t available for a couple of more weeks!

Apparently, they don t take any effort to send a confirmation of scheduled appointments so that s 3 times I had to schedule an appointment and I m supposedly not in their system (even though my wife s discovery was serviced there last year). I find this to be very unprofessional and wasted three days on my calendar scheduling time to drop off my vehicle

Unfortunately you cannot trust anyone you speak to when scheduling service, you will need to request an email confirmation, the name of the person you spoke to and have them text you as well because otherwise they will forget your appointment and with no confirmation you are SOL. This is not a very good system for scheduling appointments- I also have a Volvo and that dealership s system confirms via email and they even call and text you to remind you of your appointment. Very disappointed!