Service was actually fine, but cancellation is ano...

Service was actually fine, but cancellation is another story. Basically they keep charging me all over again months after cancelling the contract. Impossible to send direct email, you need to call them and wait 20 mins in the queue. Then you comply, they say "we'll refund you", and next month they charge you again, you call and the story goes on for months. I'm sick and tired of that, never ending story.