Douglas Wisehart

Review of Simpson Tri-Cities - Toyota, C...

After having chirping noise a Toyota dealership re...

After having chirping noise a Toyota dealership replaced the water pump, a belt pully and the crank pully, but we still have the noise.
At this Toyota dealership I told them I didn t want want them to replace a lot of parts unless they know what the problem is or I would end up getting an attorney. I was told by the service rep I should take my business elsewhere. After talking to the general manager and the service manager They offered no apology. I did not feel good about leaving my Toyota at this dealership and told them I would not get my vehicle served here. The General Manager then chewed me out saying I was the problem and chuckled as I walked out.
Since the dealership has commented I will continue. We got our Tacoma here from them new in 2011. The Tacoma came with a SNUG top from Toyota Kennewick. The locking mechanism has never operated properly. How many times has it been serviced? 6? Does it work now? No!
Going on a trip and wondering if I will be able to get my things out. It only works for a few months at a time and is not working properly any more! We started having problems right after we purchased the pickup but Toyota in Kennewick says it is not covered under the warranty! A true lemon!

In my opinion
I did not see any confidence or enthusiasm in the general manager or the service manager that they wanted or could fix the chirping noise in my Tacoma without just replacing parts like the other dealership.
So today I am truly disgusted that I ever bought a Toyota.