Kiera Strockis

Review of Dunraven Arms Hotel

At first they put us in a luxury room (even though...

At first they put us in a luxury room (even though we booked an executive room) so we were disappointed right away. The first room was hot and we were put in a room above the lobby that was facing the street. It was so incredibly noisy that I couldn t sleep...AT ALL. On top of that you could hear through walls so I heard my neighbors talking and their TVs all night. There was no art in the luxury room and poor lighting. Guest services did nothing the first 3 times we complained. It wasn t until after I went down to complain at 1 am, and my husband spoke to the manager the next morning, that management did anything. They finally moved us to a nice and quiet jr. suite and wrote an apology.