Blanca SanchezReview ofConsignment Furniture Gallery
Super bad experience with them as a Consignor. I f...
Super bad experience with them as a Consignor. I feel that owner Brian was not being honest and upright with me. His story just doesn't add up. I took a lot of home accessories, in addition to a beautiful solid teak wood side table, a set of 3 high end nesting tables and a pair of high end large French pictures. Three months pass and I hadn't heard from them, so I call them to get a status. Brian the owner tells me nothing had sold and that he was really surprised because all my stuff was excellent and that sales for the store were great overall. He mentioned that they had not even done a mark-down on my items yet either. I tell him I was surprised that nothing had sold, but no problem and that I decided I would be picking up my stuff. He tells me that Hillary the sales girl would call me once she gathered all my stuff. She never called. I call again and she tells me that Brian hadn't mentioned anything to her but that she will talk to him and call me back. Three days go by and she doesn't call me back so I call again and she tells me that all my high end stuff went missing and that she didn't have an explanation and that they couldn't find the high end items but swear that she had seen them there and that they didn't have any record of them being sold! She said she checked all records. Hillary seemed embarrassed and said it was all very, very weird but assured me that Brian was aware of the situation, that as the owner, that he should handle the situation and that he would call me back to make it right. Brian didn't call, few days later I went in person, Brian had an exceptionally bad attitude towards me and the entire situation. I was clearly upset by this time being given the run-a-round. He was rude to me and said he wouldn't talk to me because I appeared to have issues? Excuse me you are the one with issues and I want answers. He then gave me some story about how he had forgotten that he has this "ghost account" that only he has access to and only he manages and that he had apparently put the sale of these particular items on that account! He also miraculously remembered that it was Luis the other store owner that had sold them at a really cheap reduced price? Umm okay, so can I speak to Luis to verify this? Nope....you guessed it. Luis parted ways with them and is no longer an owner at the store, so I cannot talk to him. After going round and round with Brain, he shows me some computer printout sheet that has all my original items listed with the price they were listed at in type font, but these particular missing items had no typed price listed but rather a hand written cheap reduced price written in ink rather than computer type like the rest of the items? I pointed this out to him and I asked why this was and he said that it was a weird computer glitch, so he wrote it in! Bottom line, his story doesn't add up and he did not make it right. He so graciously decided that he would give me half of the "cheap reduced price" which would amount to $40.00 dollars for the nesting tables! Which I would have to wait for a check in the mail when they did their accounting for the month!! Remember he is the owner! Good grief! I have been both a customer and a consignor at this store for 20 years, way before Luis and Brian took over. The original owners were great people and extremely honest. They would be mortified! I am mortified. My thought is that someone in that store took them and that is why they can not be accounted for, they didn't just walk the door. Could it be they credited another consignor for the sale? Then tell me that they were marked down really cheap to get out of giving me half of what they were originally listed for? Remember he told earlier that they had not even marked my stuff down yet. I am going to demand that he show me proof that they were actually purchased by a customer. Next time I will donate items to a charity and get a write-off better than the $$ he decided to give me, which btw I have to wait for a check in the mail! Brian was dishonest.

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