Ordered and paid for an item on August 12, the sam...

Ordered and paid for an item on August 12, the same that received a message that the item is no longer in stock and the money will be refunded ... so far (August 19) no money back has been received. Also the lady at the office will not promise me by phone when I would get my money back .... EDIT: money has been refunded in the meantime, so a star on top.