Scott Carpenter Review of eReplacementParts.com
I spoke to the inside sales rep and was told this ...
I spoke to the inside sales rep and was told this was the correct valve plate replacement kit for my compressor. I was glad when I received it in 2 days (they said 2-5 days for shipping). However, it was the wrong kit. I called and they fixed everything on the order and offered to ship it out Next Day via UPS. They offered to pay for half the shipping charges because of the mix up, but I insisted they pay for all of it. He had to get permission, but they did in fact pay for all the shipping.
I'm giving them 3 stars instead of 5 because the first cust service rep didn't do his job effectively and suggested the wrong kit. Another hit on them was the fact that they should have offered to pay the shipping in full without me requesting it.
I'll use them again, but I'll make sure to do my own research first.
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