Customer Care Center should be renamed. They don't...

Customer Care Center should be renamed. They don't care. They don't help you. Here is my story:
*Got a new job in Madison
*Bought a new couch (Flexsteel because I was told it could handle big people)
*One seat in my couch broke, called the care center
*They sent someone to (I thought) fix it. A dude takes pictures on his phone and leaves.
*They said they need to order parts. (Takes a month to get them in)
*Guy comes to fix couch, mutters that it can't be fixed here needs to be taken to a factory, but he does his best in my apartment.
*Job was sloppy and the couch is the same/worse after a month or so.
*Talk to manager that the couch is broken, etc.
*After a month or so, care center calls me to schedule service
*Guy comes to fix it, says he needs more parts
*Wait longer for parts
*Guys comes to my place and hands me a HANDWRITTEN invoice for how much his "special parts" will cost.. was told by manager that I would be taken care of. (Guess not).
*Complain to care center
*Wait weeks to hear what they have to say
*Called to schedule service. ASKED SPECIFICALLY if I needed to pay for anything. They said no.
*Repair guy calls me asking if I wanted to go with high-density foam or whatever. I said I was told everything would be covered.
*Call care center. Was told it WASN'T covered.

So Ashley, I am done with you. I will be looking at your competitors and telling my friends this cautionary tale and how you DON'T respect your customers, you give them the runaround, and try to make more money than the thousands I payed you for the couch already!