Shannon Farmer

Review of Sill-TerHar Motors

I would not recommend Sill-TerHar to anyone, ever....

I would not recommend Sill-TerHar to anyone, ever. I have never left a negative review for a company but felt I had to as this has been one of the most frustrating experiences of my life. I purchased a car from Sill-TerHar in early May. I went to register the car and get plates a few days before the sixty-day temp tags issued by the dealership were set to expire. I was informed by the DMV that they had not yet received the title paperwork from the dealership, so they issued new temp tags for an additional thirty days. Several days before these temp tags were due to expire I called the DMV to make sure they had received the title paperwork and was informed they had not. I spoke with a woman named Donna from Sill-TerHar who explained the paperwork was overnighted on 7/30 and therefore should be at the DMV in the next few days (why they were sent almost ninety days after I purchased the vehicle I m not sure). I went to the DMV for the second time on 8/5, and was told they still did not have the paperwork as it can take up to fourteen business days for that branch to receive the paperwork from the main office to which it was overnighted to. I was then told that they could not issue me a new set of temp tags as they had already done that once before, and would now need a letter from Sill-TerHar explaining why they failed to get the title paperwork to the DMV within ninety days of me purchasing the car. I called the dealership and was transferred to someone s voicemail. I left a message explaining the situation, how I had taken a morning off of work to go to the DMV for a second time and could not get plates or new temp tags. I never received a call back. I called the DMV a few days later to see if the paperwork had finally gotten to them and was informed that yes, they did receive it however it was rejected and sent back to the dealership as odometer and tax information were filled out incorrectly. I called Sill-TerHar again and was again sent to someone s voicemail. I left another message explaining the situation, also stating that I had never received a call back from my previous message. I stated I needed a call back as I need to know when the corrected paperwork will be sent back to the DMV or if it would be possible to come pick it up in person as I cannot continue to drive around this car with expired tags. I didn t receive a call back and the next day called the dealership again and requested to speak with a manager. I was transferred to a gentleman named Bobby, who was very kind and apologetic but unfortunately wasn t able to help as it wasn t his department. He told me he was going to transfer me to a Bryan Reese who would be able to help. I got Bryan s voicemail, and left yet another message explaining the entire situation. That was last Friday; it is now Wednesday night and I have not received a call back, from anyone. I am now left with calling the DMV on a daily basis to see if they have this paperwork (as of today they still do not) as no one from Sill-TerHar is able to return a phone call. I don t know if the title paperwork has been corrected and sent back to the DMV, and never received an explanation as to why it s taken so long in the first place. I have a car with tags that expired in July and a third trip to the DMV to look forward to. Terrible customer service and terrible experience.