VERY POOR CUSTOMER SERVICE...Four under cabinet li...

VERY POOR CUSTOMER SERVICE...Four under cabinet lights ordered (2-24 and 2-18 ) on 8/12/20, received incorrect order (4-24 ) on 8/21/20, sent email to customer service support detailing problem, on 8/26/20 left voice mail detailing problem with cust support rep Suzie Ray, received email from Suzie on 8/28/20 stating to let her know what wasn t received and they will ship, replied to Suzie on same day. Asked for update on order on 9/2/20 via email to Suzie Ray, no response. Left voice message for Suzie twice and spoke with operator once to get contact other than Suzie since 9/2/20 and have not received product nor reply to voice mails nor from operator. Filed complaint with BBB on 9/30/20 stating that I would like to return incorrect products and get correct products that were ordered. BBB received response from Jasco on 10/7/20 stating Jasco Products Company has resolved the issues set forth in the complaint and has closed its file. I replied to BBB on 10/7/20 I am rejecting this response because: I have not heard from the business nor have I received the correct order. Received message from BBB on 10/27/20 The business maintains its original response to this complaint or has not responded to your rebuttal. The BBB states Unfortunately, your BBB cannot pursue the matter further. This complaint has been closed as unresolved.