For the most part the employees were very friendly...

For the most part the employees were very friendly and as nice as they could be given the rules they were given by upper management. Plus paying $100 a night for what you get is a fair price. So the No housekeeping rule was put in place before covid but then charging us a high resort fee makes no sense and is just bad business.
The food was horrible at the pool and at the restaurant. To be charging high resort pricing but serve cafeteria food is disappointing. The menu options were poor, there was no coffee shop open at 7am in the morning so we were told to walk to the hotel next door to get coffee. That is money being taken away from this hotel which is poor management.
The bathroom in the room need to be cleaned better, there was black hair in our sink and on the floor. And the shower handle didn t work, had to call maintenance to fix it.
The carpet in the room is all stained and damaged, management should find the budget to replace all the carpets or professionally clean them. There was no blankets on the bed to sleep with, they only provided us with thin sheets, which made sleeping very uncomfortable. A lot of these issues I feel fall on upper management and that this hotel isn t getting the support they need. I ve stayed here in the past and it was such a great experience. But that has gone down hill with the new Timeshare management. After staying here this week I will never stay there again. The company should state on their website that this is a timeshare so people know when booking.