My catering order arrived two hours late. The food...

My catering order arrived two hours late. The food was delicious, but the quality of the food is immaterial to the botched delivery. I hasten to add that the meal was in celebration of my 80 year-old mother, on Mother's Day. After some haggling (!) the delivery fee was waived. Annoying as this was, it was worse to call myself to locate the food -- you'd think they'd proactively reach out to notify me of the delay. They did not. Since the food arrives cooked but refrigerated, if I use Eddie's again I would schedule delivery many, many hours earlier than I'd like to start reheating -- maybe even a day early.