Mohamed Abdelkarim

Review of Lewisville Volkswagen

Purchased 2020 VW Golf from them and since day one...

Purchased 2020 VW Golf from them and since day one while I'm testing the car I noticed the Front Assist System is not working as it was described in VW website.The issue I'm not getting the warning whenever i approach any stable/moving objects neither the car performs assist break to save your life. Literally I tried all the situations but no luck. The salesman was great and informed me to check it before I take it at the service center, they did and told me the care is ready to take it with me home, but the issue still there. After 2 days I took it back to the service center and showed them my concerns specially I had bad experience with Toyota front assist system where it ended up with total loss and I already raised a lawsuit against the dealer. The technician at service center, while I'm test driving the car, has observed the issue 3 times (in the car lot and normal street) while the system is active but I didn't get a single warning or break assist!!! All the experience was captured in my internal dash cam. He told me to leave the car with them to investigate more as he doesn't have any idea about how the system should works. The next day he called me and stated there is no issues with the system and its working fine after they check it with computer!!!!! I already know the computer won't show any faulty because I checked it myself with a computer in another professional center. One of his statements was "the system won't works unless you in a serious moment of a crash or you hit an object"..!!! Here I figured out that I'm talking to person who doesn't have any clue. He also printed some papers from VW official website showing some details about the system which obviously not working in my car!! I did wont to argue more or disrespect him as from the beginning he doesn't have much info about the system and found it unhelpful to complete the conversation with him. I called VW HQ, told them about my experience and they told me to take it to another VW dealer to check it. I took it to VW Principal near me, and the shock was once they told me "we compared your car with another car in their lot and it was acting the same"...!!!! Thats how they check the cars!! I thought I'm losing my time with them becuase this is a high technology and they can't deal with it. I did some research in internet and found there a alot of issues with this system in VW cars and also a lawsuit against VW. The conclusion I was screwed with this purchase. They just sell you the car, and then deal with its issue...they knows how to let you lose your time and money...and here where they leave you desperately chase them. HORRIBLE EXPERIENCE.

For the time being, I bought aftermarket device for front assist warning which cost about $450 and its working perfectly.