2015 Review - Back again!

2015 Review - Back again!

I've written several reviews about Courtesy CDJR over the past several years and it's becoming difficult to come up with new, positive expletives to convey just how good the folks at Courtesy are! I recently took delivery on a 2015 Jeep Grand Cherokee and Joel Noe expertly managed the process from start to finish. He kept me informed about the overall process on a regular basis and certainly far more than I would have expected. I was pleased to find out that Joel gets as excited about the whole car process as I do! There's no question that Joel is a top notch professional who works very hard for his customers. I feel, however, that it's also important to acknowledge all of the other folks who make the Courtesy enterprise what it is as well. I feel privileged to know (on a first name basis, and in most cases last name basis as well) everyone from the owner, Laura, to the Technician who works on my cars, Nate, and almost everyone in between. I'm pleased to say that they are hard working, dedicated, friendly folks who take great pride in insuring that every customer encounter is a positive one! Personally, I feel like a "rock star" when I'm at Courtesy but am happy to say that I believe that most other customers are made to feel the same way based upon my observations while at Courtesy. There's no question that they function as "Team Courtesy" and I wish to thank everyone for making my (and other members of my family) experiences while at Courtesy the absolute best! No exceptions! Team Courtesy is the best!

2014 Review

Although I have purchased and serviced a number of cars and trucks from Courtesy CDJR through the years, my most recent purchase proves that the Courtesy folks continue to maintain their "edge" and stay heads and shoulders above the competition. My most recent purchase, a 2014 Jeep Grand Cherokee Overland was delivered to the dealership just before noon on New Years Eve, 2013. Within minutes of it coming off the truck, the New Car Sales Manager emailed me to let me know that the car was in. (It is important to know that he, Curt Campeau, personally handled the original order at the request of the General Manager, Ed Buck. Also, it is important to know that I have always been greeted and addressed by name by sales staff, service writers, mechanics, etc. whenever I visit the dealership! It is also important to know that I have observed many other customers receive the same treatment during their visits to the dealership.) After speaking to Curt by phone after the email, he agreed to have my new Jeep ready by 4:30 PM even though New Years Eve / end of month / end of quarter / end of year was one of those "chest pain busy" kind of days for him and his staff. When I arrived, I was greeted by Curt Campeau who asked if it "would be ok" to have salesman Phil Koetje assist in the paperwork, etc. in order to conserve "my time" in order me to make it to New Years Eve dinner with my wife and some friends. The whole transaction went very smoothly due to Phil's expert knowledge of his products and the paperwork process. Shortly after, I was taken to see my car in a warm, indoor environment after it had been expertly prepped, washed and waxed. IT WAS STUNNING!! The car groomers even took the time to ask if I had any questions about my new Jeep! Shortly thereafter, I met with the "F & I" gentleman (sorry, I can't remember his name but he was just as much "on top of his game" as the rest of the Courtesy CDJR team!) A few minutes later, I was ready to leave the dealership, but before going, Phil Koetje went over the car and all of it's high tech systems with me and patiently answered every question that I had no matter how trivial! (Most people would be watching the clock ready to go home on a Holiday evening but not Phil or the Courtesy team!) I can't say enough good things about the Courtesy team. If I could give them a 10 star rating, I'd do it in a heartbeat. Thank you to all of the team and Happy New Year! You ROCK!!