Tim Kearns

Review of Southgate Volkswagen LP

The staff at Southgate did a great job from sales ...

The staff at Southgate did a great job from sales to financing to their management team.
After having said that they still managed to bring it up a notch on final inspection prior to us taking possession. We found some rust that we did not see on the test drive or during inspections of vehicle. They brought in the manager and after a short discussion they agreed to keep the vehicle and have their body shop clean up the rust and repaint it. When doing that they also polished out some scratches on the rear bumper.
I can say they did an excellent job on their first post sale service. They didn t have to go as far as they did but I am sure glad they did.
We are really happy with with our new to us 2012 TDi.
This is not my first VW but it is my first purchase at Southgate Volkswagen and likely not my last.
Thank you to everyone at Southgate!

But May I suggest the sales staff offer to bring vehicles indoors for prospective purchaser to get a thorough look at. This would have saved us both some time.