I've used Spot Hero for about 5 years in at least ...

I've used Spot Hero for about 5 years in at least a dozen major cities. I have NEVER had a bad experience, and any time my plans have changed the SH customer service team has been extremely easy to deal with and accommodating. You have to do your research on the lot and read and follow all of the rules. If you have an issue it is most likely due to choosing a poorly run, or tow-hungry lot. Do yourself a favor and pick a good lot and SH will help you save a ton of money over time.