Costin Badici

Review of IKEA Romania

Ikea, or how I lost two months of my life and I st...

Ikea, or how I lost two months of my life and I still have no kitchen.

I have decided to buy my furniture for kitchen at Ikea and also pay for the related services, planning, transportation and assembling. Big mistake !
The first planning I paid for was all wrong and I had to come back to reconfigure the kitchen, exchange some products and be rescheduled again for the assembling service. The process is truly a nightmare and I had to call around 30 times (literally 30 times) to actually get an appointment. In the end I got rescheduled the third time and even then it was wrong because there were some small pieces missing so they couldn't finish the service and I had to go through the same process again.

Around 45 days have passed since I purchased everything and I still don't have a kitchen. The problem is that they take too many orders and they cannot scale to the volume, they offer poor, unorganized services and there is a lack of communication with the third party company that they subcontracted to deliver the services.

Ikea is good just for buying simple furtnire that you can assembly yourself but I would never go through the experience of buying a kitchen from them. They just shouldn't offer services to people that they cannot complete in a timely manner. And the whole process of resolving an incident is simply traumatic. Ikea shouldn't have the right to have a call center or to offer any services, just furniture.

Therefore, behind every pretty kitchen you see in the Ikea showroom, there is a long nightmare waiting.
**EDIT: The pictures below indicate how their assembling team left my apartment, after I had been rescheduled 3 times for a service I paid almost 2 months ago :)
**EDIT2: I have posted another photo with my kitchen, after it was finally assembled. I love my new kitchen, but was it worth waiting for 2 months, being rescheduled so many times and calling them several times per day for weeks ? I really like Ikea products, but I will keep my rating at 1/5 just to highlight how disappointing their customer service is.
Now I can enjoy my new kitchen, but sometimes, I still have nightmares about being rescheduled!