Mike Colby

Review of North Cypress Medical Center

Wow this place used to be a good facility.

Wow this place used to be a good facility.

Ever since it went from being Dr owned and was bought by HAC it has gone down the tubes. HAC doesn't care about anything other than their bottom line they dont care how the people paying their bills are treated.

Dr office rents went up, hospital employees moral won't down, and now parking attendants and receptuonsists are being allowed to verbally attack patients and nothing is being done more than you are directed to file a verbal complaint.

We watched 3 parking attendants verbally attack a handicapped man trying to get his relative into a wheel chair all because he parked exactly where another parking attendant told him to park at. So when 3 bystanders walk in and ask the male receptionist to get someone from management down to stop the verbal abuse, they were all told by the receptionist that they needed to get out of his face and leave. All 3 asked 3 more tines before the receptionist kept ignoring them and called the local police officer assigned to the hospital saying people were bothering him and he needed protection.

Not one person from HAC did anything about any of it other than instruct everyone to call the hospitals main number and tell them that we needed to file a verbal complaint about an employee.

Very dissatisfied in how this hospital went down hill so fast since September of 2018 after the takeover.

Our whole family will be using another hospital and our Dr is in the process of moving his offices after this happened as he said this was the 5th time he knows of issues like this since Septemver and said it is getting worse.