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Review of North Cypress Medical Center

The inpatient hospital itself is just okay. Overal...

The inpatient hospital itself is just okay. Overall it is not the best place for pediatric patients as the inpatient staff do not have a lot of experience with kids and the equipment on hand is suited for adult patients. Also their billing department is really awful and the worst in terms of customer service. The hospital accidentally billed my Dental insurance instead of the Medical insurance in December 2013 for blood work and then they waited 10 months before sending me a nasty letter that stated they were not able to collect the payment from the Dental Insurance. So patients beware! Do not believe that any hospital fee has been paid in full at this hospital by your insurance company, bc Barney Fife works in billing. Also I advise recording the name of any persons spoken to in the billing department as they do not correct or update insurance information in a timely manner. Clearly this hospital has some administrative issues that need immediate attention. I hesitate to return here for services again as the billing was fumbled. In addition the Medical Insurance has the option of not paying now bc the claim was submitted so far past the date of service.