J S

Review of BMW of Murray

I'm editing my review (formerly 1-star)...I had a ...

I'm editing my review (formerly 1-star)...I had a rough experience with a car in their service department. It was in there for about 1 month before I got it back. I had a hard time getting a hold of them during the service.

As frustrating as this was, when I went to pick up my car yesterday, it was clear they felt bad for how long my car had been in service and really tried to make it up to me.

I can't fully ignore how hard communication was (hence the 4-star) but their efforts to make things right went a long way in changing my overall perspective of their dealership.