Meg Kay

Review of Bancroft Animal Clinic

I placed an order for prescription dog food twice ...

I placed an order for prescription dog food twice through them. Twice my food was not there when they told me it would be. No notes on my account or anything to denote to employees what the situation was so they could let me know.
Each they've said that the special orders sometimes get placed on the shelves, which doesn't seem like great organization.
Maybe this place does other things well but in this regard every time I've used their business it's been extremely poor in regards to a service actually provided.
The employees are nice, so stars for that.