We have rented a property through Cunninghams for ...

We have rented a property through Cunninghams for 18 months. Alex who showed us the property was lovely and tried hard to help us get a lower rental price which was much appreciated by 3 young professionals.

Unfortunately we were then given Francine as our rental agent. She has proved to be rude and incredibly unhelpful in her communications since day one, and has made us feel like in asking for what we are rightfully allowed to ask for (eg cupboard doors to be fixed) we were asking for something extraordinary and making her life a pain. Your job as a rental agent is to be the contact point between tenants and the landlord - if you don't like it, get a new job. Further, we have asked questions that were directed at the landlord and Francine has come back and clearly not asked the landlord the question - when we have no way of communicating with them this is extremely disappointing.

As a lessor myself, I really hope that my tenants never have to deal with someone as rude as Francine has been to us.