Mike R

Review of NTTA

This company is a disgrace, I called to resolve a ...

This company is a disgrace, I called to resolve a situatuon where my toll tag wasnt attached to the proper account , causing me to have to start and entire new account. ai had actually called to fix this months earlier and apparently it wasnt completed properly. They inform me that I had charges that they placed a hold on my vehicle registration which I also I had to renew because it was a week from expiration. I paid nearly $450 to resolve this and was assured that the amount paid in full and even had a represenative send me a document stating it was paid in full. I contact the tax office to renew my registration and am told there is still a hold and the document I was given needed a signature and red stamp on it. I email the rep back at NTTA asking her to send me the document with the stamp and signature and get no response. Then I call them again to be told I owe another $106 to get the signature and red stamp. I told the rep now that I was already sent a letter saying it was paid in full and I barely ever even use the tollway except once every 2 weeks to pick up my daughter or to take my other daughter to her specialist for a tumor in her eye which is only every few weeks as well. I even had this travel verified by the rep I spoke to the day prior. All the time the current rep is basically laughing at me as if she doesnt believe what im saying and ultimately telling me there is nothing she could do to help or reduce the amount . I feel extorted, lied too and mocked and PAID THEM over $550 dollars at this point all for a tolltag that wasnt attached to the correct account and Im making an effort to resolve.