My nephew was brought in on a 72 hr psych hold, wh...

My nephew was brought in on a 72 hr psych hold, which we as a family fought for bc the Stratford police didn't care after 3 wellness checks. They complain that "too many people have called about this patient, what is it that you need". Should we apologize that people care about a patient? We've left multiple messages for his car team that are not returned. I have call log receipts for evidence. I was listed as his family contact but not one person has called me, and I left 13 voice-mails, his bio mom 10, his grandmother probably 20. Yet nothing, and his state of mind is worse.