Took my new Ford Ranger in here for its 15k servic...

Took my new Ford Ranger in here for its 15k service and to repair a puncture last Friday. I arrived with the vehicle at 7:45am and decided to stay and wait with it as I needed the ute back on the road asap being a work service vehicle. 2 hours later my Ranger rolled out of the workshop still sitting on the spare wheel. After questioning the service staff why had the punctured tyre not been repaired and swapped out, I was told that the tyre had no puncture. Apparently my witness testimony of pulling out a nail from the tyre two days earlier isn't enough for them to believe me. I was told to take the vehicle away and see if it the tyre looses pressure over the next two days. Not willing to except this I had to remove the tyre myself outside their workshop and roll it back in demanding it be fixed. Another hour later we have a fixed puncture. Apparently the mechanic didn't think to rotate the tyre in the bath to check for the puncture first time around. Complete incompetence, what faith does this leave for the quality of the rest of the service? Is this what a $365 oil change looks like? The ute wasn't even cleaned, apparently 3 hours isn't enough time to clean a car these days. To top it off, not even an apology for my inconvenience or time wasted time.