Jonathan Merz

Review of W Los Angeles (by Starwood hot...

I used a Visa Rewards credit card and they didn't ...

I used a Visa Rewards credit card and they didn't know until I told them I did. They didn't really know anything about the rewards. It was the only reason I booked my stay there. When I checked out I was informed the free breakfast couldn't be used via room service. Sounds like they are going to try and remedy that but not sure yet. Regardless, the staff are very nice and not always the type at a hotel like this so I appreciate that. Would stay again but worth noting what I did.