jake wood

Review of Mark Miller Toyota

Wow. Toyota sales must be through the roof if the...

Wow. Toyota sales must be through the roof if they don't even feel the need to provide basic customer service anymore. I had an appointment with Lee Morin to look at my car and talk about options for trading up to a new Toyota. I arrived promptly for the appointment but Mr. Morin was on a call. I walked around the lot for a bit and then just stood around the entrance for 15+ minutes, all the while waiting for him to acknowledge our appointment. Nothing. Finally I spoke to another sales person at an adjacent desk and told him that I was annoyed with waiting and was about to leave. At this point, Mr. Morin got off of his call after being told this information. He never acknowledged the fact that I was made to wait. Then, when I told him I was a little put out, his response was "I was on a call, what did you want me to do?" Wow. No apology, nothing. My response (admittedly a little snarky but, hey, it's annoying to be made to wait like that) "Well, maybe honor your appointments?" At which point he adamantly gestured to the door, inviting me to take my business elsewhere. Don't mind if I do and I suggest you do the same if you want to feel like a valued customer.