K P

Review of Greggs

Painfully slow drive thru, what's supposed to be a...

Painfully slow drive thru, what's supposed to be a quick service took nearly 15mins from entering the queue to actually getting the goods. Why after giving the order are goods not just ready to pay for & collect at the last window? Staff double wrapping goods in takeaway bags when already wrapped in bags, lady taking too long to take money & deliver goods, leaving a huge queue (10am sun morning), she seemed to like to engage with the customer at the actual window, to the detriment of the drive thru queue. Greggs a lot to learn from McDonald's. I went into the shop after that. Only two on the counter & baking too. Seems odd that they only bake 4 items at a time so I failed to get the original items I went for both in the drive thru (breakfast goods) & (sausage & bean melt) at the counter. Come on greggs your breakfast service is usually much better than this. This is supposed to be the flagship, right on your doorstep, please iron out the issues.