Christian Fernandez

Review of Tennis Pro Shop Fountainebleau...

Be wary of packaged reservations!

Be wary of packaged reservations!
Made a reservation for a family member with the spa package. When they got there they were told that the stay did not include spa, so they could not use it. On checkout however, they noticed they were being charged for the spa package. Turns out the check-in employee mistakenly told them that the spa was not included when it actually was. Thus, they were not able to celebrate with their requested amenities. They were originally told that they would have to pay for the spa anyway but after getting a hold of management they were granted a refund. Just a shame they couldn't enjoy the package they purchased. It was a one-time celebration.